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the following items from our store:
TRATR-1 – White GPS device http://locateyourpet.co.uk/product/tractive-gps-pet-tracking-device/
TRAHU-1 – Green/Black GPS device http://locateyourpet.co.uk/product/tractive-gps-device-hunters-edition/
TRAPI-1 – Pink GPS device http://locateyourpet.co.uk/product/tractive-gps-special-edition-crystals-swarovski/
TRAPB-1 – MOTION Pet Activity Tracker http://locateyourpet.co.uk/product/tractive-motion-pet-activity-tracker/
TRARE-1 – Pet remote http://locateyourpet.co.uk/product/tractive-pet-remote/
… are only suitable for cats weighing more than 4.5 kgs that wear a quick release collar as there is a danger of strangulation.
The customer remains fully liable for any injuries/damage which may occur through the purchase and use of this product.


for the products and services offered by Locate Your Pet®

We, the team from Locate Your Pet®, are pleased to see you being interested in our products and we are confident that our apps and the Locate Your Pet® web portal match to you perfectly.

To use our products, we have to clarify certain things with you. For example, what rights and responsibilities we have towards you and which ones you have towards us, how long various periods last and many more details. One of them is a privacy policy.

Since it is not possible for us, for technical reasons and due to limited personnel resources, to negotiate the terms of use with each individual who wishes to use the Locate Your Pet products, we have drafted the following general terms and conditions.

Please read the following terms and conditions carefully before you make use of the services from us, the Locate Your Pet® GmbH. These are our relevant general terms and conditions regarding our apps and our website, and its services, functions, content and applications.

  1. Introduction
    1. Locate Your Pet GmbH (“Locate Your Pet”) operates an interactive online platform and mobile apps aiming to help people manage their pet information and providing peace of mind to people who worry about the whereabouts of their pets.
    2. In order to be able to use the complete spectrum of Locate Your Pet’s products and services, a one-time registration shall be required (see point IV. Registration of these General Terms and Conditions). Certain content, including general descriptions of Locate Your Pet are for viewing without registration. Locate Your Pet’s goal is to connect people closer to their pets and friends with pets and to create positive contribution to the pets and animal industry.
    3. Your pets health is very important to us. ALWAYS consult your veterinarian about whether any Locate Your Pet GPS device will be right for your pet. Locate Your Pet neither substitutes your vet, nor is responsible for your behavior. The contents of the Locate Your Pet portal (regardless of whether provided by Locate Your Pet, partners or users) aren’t a help or an alternative to the information of a pet doctor. With the confirmation of these General Terms and Conditions, you confirm that you are solely responsible for your pets state of health.
    4. Locate Your Pet Pet Wearables have been developed specifically for pets and should only be used on animals. Some countries, states or regions have laws related to location-based tracking of people, animals and objects. It’s the sole responsibility of the owner and user to abide by the law and rules in the area Locate Your Pet products are used.
  2. Validity of the General Terms and Conditions
    1. Locate Your Pet offers the interactive online platform and mobile apps on the basis of these General Terms and Conditions. By registering, the user consents to the validity of Locate Your Pet’s General Terms and Conditions.
    2. Neither the registration nor the use of the complete spectrum of products and services shall be possible without explicit consent to these General Terms and Conditions.
    3. These General Terms and Conditions shall apply to all points of access ([sub-]domains, mobile access) regarding Locate Your Pet’s offering of products and services. In particular, the Locate Your Pet online offering will be accessible, amongst others, via the following domains: Locate Your Pet.co.uk
    4. These General Terms and Conditions shall be valid until cancelled in the currently valid version as of 09 March, 2016. Locate Your Pet reserves the right to amend these General Terms and Conditions at any time. Following such amendment, the continued use of Locate Your Pet’s offering by any registered user is subject to such user’s consent to such amended terms and conditions. At any time, the then-current version of the General Terms and Conditions is available for viewing on the Locate Your Pet website.
    5. Solely the English version of these General Terms and conditions is binding.
  3. Subject of the Agreement

Currently, Locate Your Pet essentially offers its users the following applications and information in several languages:

    1. Internet platform (label: Locate Your Pet and Locate Your Pet Photos website)
      1. Personal profile page (label: my pets), including pet details
      2. Shop: In this category Locate Your Pet displays and links to an online shop owned and run by Locate Your Pet.
      3. Content (texts, pictures, photos, videos) regarding pets, animals and nutrition will be presented by Locate Your Pet and professional third parties (vets, pet doctors, …)
      4. General Terms and Conditions
    2. Mobile applications (label: Locate Your Pet and Locate Your Pet Photos Mobile)
      1. Locate Your Pet offers applications (Applications) for smartphones on a global scale.
      2. These applications can be used both isolated on the smartphone as well as in connection with the Locate Your Pet portal.
      3. Subject to the user’s consent, relevant data is transmitted from the smartphone to the Locate Your Pet portal and shared with other social networks (e.g., Facebook), respectively.
      4. The user hereby confirms its knowledge that as a result of the transmission of data from the smartphone to the Locate Your Pet portal, certain costs of the mobile carrier will be incurred that have to be borne by the user.
      5. Limitation: The service is only available to users of smartphones. Only the basic functionality of the application is available for free. Additional terms and conditions on the part of the mobile phone-providers apply.
    3. Other services of Locate Your Pet
      1. Newsletter: Locate Your Pet will send newsletters to registered users. A user allows Locate Your Pet with admission to these terms and conditions to send newsletters. The user can opt-out of receiving a newsletter in every edition. After opting out the user won’t get newsletters from Locate Your Pet anymore, unless explicitly requested.
      2. Software and hardware development (provided by Locate Your Pet and third parties)
  1. Registration
    1. In order to be able to use the online portal of Locate Your Pet, a one-time, free registration is required.
    2. Only persons legally capable to enter into agreements on their own behalf shall be permitted to register with Locate Your Pet. Minors may only register with Locate Your Pet subject to the explicit consent of their parents or legal guardians. A written consent shall be sent by email to info@locateyourpet.co.uk
    3. By registering, the user confirms its knowledge and the unlimited recognition of the content of these General Terms and Conditions.
    4. Each user shall register with Locate Your Pet only once and confirms with its registration that it has not registered with Locate Your Pet before and has not deleted a previously activated user account.
    5. In principle, two ways of registration exist:
      1. Registration by use of the registration form
      2. Adoption of registration details from the social network Facebook via Facebook Connect
      3. ad 5.1) The registration with Locate Your Pet begins with a registration form. The user shall provide the details requested on such forms (e.g. e-mail address) completely and correctly, unless such details are marked as voluntary. The registration is only possible by use of the civil name (hence no phantasy names or pseudonyms).
      4. ad 5.2) Registration via Facebook Connect requires the confirmation that the selected details, which the user has already confirmed on Facebook, shall be adopted by the Locate Your Pet network. The user can subsequently add to or reduce such details in its own profile.
    6. Following successful registration, the user can log in to Locate Your Pet by either (i) entering its email address as well as the chosen password or (ii) causing the log-in via Facebook connect.
    7. If the registration has not been completed (e.g., as a result of missing personal details or the lack of consent to these General Terms and Conditions), Locate Your Pet will delete the (partially) activated user account within a period of seven days.
    8. Locate Your Pet reserves the right to reject users without giving reasons. In this event, any transmitted details will be deleted promptly and permanently.
    9. Locate Your Pet is not responsible for the actual identity of the user, since personal identification via the internet is possible only to a limited extent. Each user shall itself confirm the identity of other users prior to entering into any form of interaction with such users (e.g., adding as a friend, writing messages). In this connection, the user shall observe the recommendations regarding the sharing of personal details.
  2. Right of cancellation for consumers
    1. If you as a User are registered at Locate Your Pet for a purpose that is not related to either your commercial or professional freelance activity, the following provisions apply to you as a consumer in the sense of § 1 I Nr.2 of the KSchG (Austrian Consumer Protection Law):
      1. Right of withdrawal from contract:

You may cancel your contractual service agreement with Locate Your Pet directly on www.Locate Your Pet.com under ‘My Account’ within 7 (seven) working days without stating a reason. The seven working day period begins for contracts, that cover the supply of goods on the date of receipt by the consumer and for contracts for the provision of services with the date of contract.

      1. Consequences of cancellation:

In the event of a valid contract termination, services and fees provided by both parties are to be returned, and any economic advantages gained (e.g., interest) are to be repaid. If you are not able to return the services rendered fully or in part, or only in a lesser form, you are obligated to reimburse us for the value lost. This can mean that you are required to fulfil the contractual payment obligations for the time period until cancellation. Obligations to reimburse costs must be fulfilled within 30 days. This period begins for you when you send your contract termination, for us when we receive it.

      1. Additional information

The User’s right of cancellation lapses before the end of the right of cancellation period if the contract has been completely fulfilled to the satisfaction of both parties before the User exercises his or her right of cancellation. Pre-paid service fees for Locate Your Pet GPS pet tracking device users can only be refunded, if the device has been activated for 7 days or less and the pre-paid amount was for at least a full one-year service. Pre-paid monthly service fees cannot be refunded.

  1. Termination and Cancellation
    1. Each user shall have the right to terminate the use of Locate Your Pet’s online platform at any time via its account settings. Such termination shall be confirmed once.
    2. Additionally, Locate Your Pet reserves the right to cancel a membership for important reasons (e.g., gross breaches of user obligations – see point VII. Sanctions and Consequences Upon Breach of User Obligations of these General Terms and conditions).
    3. As a result of the termination of use or cancellation, all personal details (user account), provided by the user upon registration, shall be deactivated. Any details made public by the user (e.g., pictures, photos, appointments, likes and comments on other users’ walls) will be deleted permanently, in the event of cancellation.
    4. In the event of termination of the use of the Locate Your Pet platform, upon request of the user, all saved personal details shall be irrevocably deleted. The user shall request such deletion by email sent to delete.account@tractive.com, which shall include the email address provided to Locate Your Pet. Once deleted, there will be no way to recover this information at a later point.
  2. User Obligations and Conduct
    1. The user of the Locate Your Pet platform shall be required,
      1. to truthfully provide, and keep current, its registration details (see. point IV Registration of these General Terms and Conditions), and not to pass on such details to third parties.
      2. to only save, publish, transmit and distribute such content (photos, pictures, text, representations, videos, …), if the user is authorized to pass on such content, i.e., if the user has the exclusive right to use such content or, if the user is not the owner of such rights with respect to content provided by it, the user guarantees to Locate Your Pet that all required rights, licenses, permits etc. have been validly obtained. This shall also apply to content subject to intellectual property rights, such as trade names and trade marks. The user shall be exclusively responsible for such content.
      3. In particular, it shall not be permitted to save, publish, transmit or distribute any content that is racist, insulting, discriminating, denunciating, sexual, glorifies violence or is otherwise illegal.
      4. not to send chain letters or messages to more than one recipient at one time (mass emails or spam).
      5. not to carry out any disrupting interferences in the Locate Your Pet network by use of technical or electronic aids, in particular hacking attempts, brute force-attacks, planting of viruses/worms/trojans and other disrupting attempts regarding Locate Your Pet’s software or hardware.
      6. not to copy, distribute, transmit or collect by use of technical aids (e.g., crawlers or bots) accessible details without the consent of the respective owner.
    2. The user of the Locate Your Pet platform shall
      1. provide prompt notice via email to abuse@tractive.com of any detected breaches of the aforementioned obligations.
      2. diligently care for the personal details and only allow such persons access to its own details that are close to the user.
      3. regularly save important personal details externally (storage medium, hard drive, clouds). Locate Your Pet shall not be responsible for any lost or impaired details (see point X. Representations and Warranties, Limitation of Liability of these General Terms and Conditions).
    3. The user of the Locate Your Pet GPS pet tracking device shall
      1. use the device for its dedicated purpose. Significant over-use of data-intesive LIVE-tracking might lead to temporarily disabling features for a user, who will be contacted and informed over email with a warning to provide a chance to change behavior.
  3. Sanctions and Consequences Upon Breach of User Obligations
    1. In order to ensure the proper and reliable provision of services, Locate Your Pet shall undertake or cause the undertaking of the following sanctions and consequences upon breach obligations by a user.
    2. The type of sanction shall depend on the purpose, impact and type of the breach in light of Locate Your Pet’s and the user’s interests. The following sanctions shall be possible:
      1. Warning
      2. Deletion of content
      3. Temporary deactivation of user account
      4. Cancellation (irrevocable deactivation)
    3. In the event a user account shall be cancelled, the respective user shall not be permitted to register again with the Locate Your Pet.
  4. Content Created by Users and Rights to such Content
    1. Locate Your Pet permits its registered users to use the offered portfolio of products and services in accordance with statutory law and these General Terms and Conditions, in order to upload, save, publish, distribute, transmit and share content with other users.
    2. The user consents that as a result of the automatic evaluation of the way such user uses the platform, it may be exposed to certain offers and/or marketing messages tailored to such user.
    3. The user consents that marketing measures may also be taken in the proximity of created content, which are marketed by Locate Your Pet.
    4. Locate Your Pet shall have the right to save content or disclose such content to third parties, to the extent this is required by law or reasonably necessary and legally permissible, in order to
      1. comply with statutory law, or court or administrative orders;
      2. ensure compliance with these General Terms and Conditions;
      3. react to claims of breaches of law raised by third parties; or
      4. safeguard the rights, property or personal safety of Locate Your Pet, its users and the general public.
    5. The user grants Locate Your Pet the irrevocable, free, non-exclusive and unlimited right to use all content generated, transmitted, saved and published by such user. Accordingly, Locate Your Pet shall have the right to use, irrespective of the type of usage, all content both as part of the Locate Your Pet platform and any other activity of Locate Your Pet or any company affiliated with Locate Your Pet. This shall include the right to change and edit such content, unless such changes or edits impair material interests of the user. In this connection, the user waives, to the extent legally permissible, all intellectual property rights. However, to the extent feasible, in the event that Locate Your Pet uses content created by a user outside the Locate Your Pet platform, Locate Your Pet shall note that such content was created by the user.
    6. Locate Your Pet does not claim ownership of any content created by users and will not supervise such content.
    7. Locate Your Pet reserves the right to delete content created by users, such as photos, events or comments without giving reasons. In this event, the user shall be notified and, in the event of a breach of these General Terms and Conditions, may be sanctioned accordingly (see point VII. Sanctions and Consequences upon Breach of User Obligations of these General Terms and Conditions).
    8. Locate Your Pet shall not be responsible for inaccurate content created by users (e.g., details regarding routes or events, …).
  5. Representations and Warranties, Limitation of Liability
    1. Representations and Warranties
      1. Locate Your Pet does not represent or warrant that the online portal will be available at all times, completely and free from errors or that the necessary hardware and software work without errors.
      2. Locate Your Pet does not represent or warrant that the transmission of data via other systems, in particular the internet and telecommunication networks, is not tracked, recorded or distorted by third parties
      3. The user uses the Locate Your Pet offering exclusively at its own risk. This applies, without limitation, to
        1. the related use of any hardware;
        2. downloading of the user’s own and third party content;
        3. any use by the user of data created or provided by Locate Your Pet. The user explicitly acknowledges that any such data or content may contain errors, and Locate Your Pet does not, to the extent permitted by law, assume any responsibility for the correctness of such data.
      4. The use of any software or hardware offered by Locate Your Pet is no substitute for the consultation by the user of a veterinarian.
      5. Additionally, Locate Your Pet does not make any representations or warranties with respect to external links, banners or other information and marketing offers that may be placed for the user. Any contractual arrangements entered into between the user and a third party provider (e.g., via linked websites or banners) result in a contractual relationship between such user and the third party provider only. Locate Your Pet does not make any representations or warranties with respect to products or services of third party providers.
    2. Liability
      1. Locate Your Pet shall be liable as currently provided by law, regardless of the statutory basis of such liability (precontractual, contractual, tort) only if Locate Your Pet has caused a certain damage willfully or with gross negligence. In the event of slight negligence, Locate Your Pet shall not be liable to other businesses and shall be liable to consumers only for personal damages Locate Your Pet shall not be liable to businesses for follow-on damages , mere pecuniary losses, lost profits or damages resulting from claims of third parties.
      2. Unless required by statutory law, neither Locate Your Pet nor any of its business affiliates shall be liable for damages resulting from the use of content made accessible through the use of the online platform or other forms of use of the online portalor mobile apps. This also applies to damages resulting from errors, problems, viruses or loss of data.
  6. Indemnification by Users
    1. The user indemnifies Locate Your Pet for all claims raised by third parties as a result of an infringement of their rights by the user in connection with content uploaded to the Locate Your Pet network by such user or other usage by such user of applications available via the Locate Your Pet network. The user shall bear the costs of any legal proceedings in which Locate Your Pet may be involved in connection with such claims, including all court costs and attorney’s fees to the extent permitted by law, unless the user did not culpably cause such infringement.
    2. In the event that a claim is brought by a third party, the user shall make all information that may be necessary to verify such claim and defend against it available to Locate Your Pet promptly, truthfully and completely. Any additional claims for damages that Locate Your Pet may be entitled to bring against the user shall not be affected.
  7. Data protection
    1. This website uses Google Analytics, a web analysis tool provided by Google Inc. (“Google”). Google Analytics uses cookies, which are stored on your computer and allow traffic on the website to be analysed. The information collected by these cookies concerning your use of this website (including your IP address) will be transferred to and stored on a Google server in the US. Google will use this information to evaluate your use of this website, to produce reports on website activities for website owners and to provide further services linked to the use of both the website and the internet. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. Google will not associate your IP address with any other data collected by Google.
    2. If a user visits a site on this website containing a retargeting tag, a cookie will be stored on the user’s computer. Thereby, the user can be assigned to the appropriate target group list. The cookie will be used in order to re-inform the user at a later point of time by means of remarketing campaigns (advertisement regarding the user’s interests). Studies have shown that advertisement concerning the user’s interests is more interesting for the user than advertisement without any reference to interests or websites visited previously. You may refuse the use of cookies by selecting the appropriate settings on your browser. Alternatively, you can refuse the use of cookies by third parties by visiting the website of the network advertising initiative www.networkadvertising.org/managing/opt_out.asp. Further information about conditions of use and data protection can be found at www.google.com/policies/privacy. However, please note that if you do this you may not be able to use the full functionality of this website. By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above.
    3. We would like to point out that we use the social network Facebook’s website custom audiences in the context of usage based online advertisement. The custom audience pixel provides information about the way visitors use our website. The collected information about the website user can be associated with information about the related Facebook user. We can use the information in this way for displaying interest-based advertising. In the course of the hashing process personal data are converted into checksums. This makes it impossible to track the identity of a Facebook user. The information mentioned above will be stored for 60 days. Further information about website custom audiences and the possibility to revoke data collection can be found at https://www.facebook.com/settings/?tab=ads.
    4. We would like to point out that we use Twitter’s Conversion Tracking and Tailored Audiences in the context of Twitter Advertising. Those products are offered through Twitter Inc., 1355 Market Street, Suite 900, San Francisco, CA 94103, USA. User data will be collected through our website in order to set up advertisement concerning the user’s interests as well as for conversion tracking. Further information about Twitter Advertising and information about how you can prevent Tailored Audiences can be found at https://support.twitter.com/articles/20171528.
  8. Miscellaneous
    1. Changes to the General Terms and Conditions
      1. Changes to these General Terms and Conditions, other than changes to point III. Subject of the Agreement of these General Terms and Conditions and II. 4. Validity of the General Terms and Conditions require the consent of the user. In the event that the user does not consent to the changed General Terms and Conditions, it shall not be permitted to any further use of the Locate Your Pet platform.
      2. Any changes to these General Terms and Conditions must be in writing. No ancillary oral arrangements exist.
      3. In the event that individual provisions of these General Terms and Conditions shall be or become invalid, all other terms and conditions shall remain in full force and effect.
    2. Governing Law and Jurisdiction
      1. These General Terms and Conditions and all contractual relations and litigation between the users and Locate Your Pet shall be subject to Austrian law only, subject only to the conflict of law-provisions of the United Nations Convention on Contracts for the International Sale of Goods.
      2. Place of delivery and exclusive court of jurisdiction shall be Linz, Austria

Last updated: February, 2016

Copyright © 2015 Locate Your Pet